Privacy Policy

Berards Flooring LLC (“we,” “us,” or “our”), doing business asBerard's Flooring & Remodeling, operates https://berardsflooring.com. This policy explains how we handle information collected through our website, our estimate request form, and our text messaging.

Information we collect

When you request an estimate we collect what you give us: your name, phone number, email address (optional), the city where the project is located, the type of project, a description of the work, and how you prefer to be contacted.

If you choose to receive text messages, we also keep a record of that choice, including when you made it and the wording you agreed to. We keep opt-out records too, so we can honor them.

Our hosting and website providers may process technical information such as IP addresses, browser information, and access logs to operate and protect the website. If you use our chat widget, we collect your conversation and the contact details you share in it.

How we use information

We use your information to respond to your request, price and schedule your project, communicate with you about it, keep our website running, prevent spam and misuse, and meet legal obligations. We do not use it for anything else.

Service providers and sharing

We use service providers to host this website and to manage contacts and messaging, including HighLevel / LeadConnector. These providers process information only as needed to provide those services to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging consent and opt-in records are not shared with anyone for their own marketing.

We may disclose information when required by law or when needed to protect legal rights or investigate misuse.

Text messaging

If you opt in on our estimate form, we may text you about your request, estimate, scheduling, and work in progress. Consent to texts is optional and is not a condition of getting an estimate or purchasing anything. Reply STOP at any time to stop receiving texts. Reply HELP for help. Message frequency varies, and message and data rates may apply. See ourSMS program terms for details.

Retention and security

We keep personal information for as long as it is needed for the purposes above and our relationship with you. We review inactive inquiries periodically and delete those with no meaningful follow-up. Contracts, financial records, and messaging consent and opt-out records may be kept longer when needed to meet legal obligations, document permission, honor your preferences, or resolve disputes. Deleted information may remain in provider backups until they expire.

Your choices and requests

To ask for access to, correction of, or deletion of your personal information, call us at(337) 247-4966 or send a message through ourcontact form. We may need to verify your identity, and legal obligations may require us to keep some records.

External services

Links to other websites lead to services with their own privacy practices, and our embedded chat service processes information under its own policies.

Changes to this policy

We may update this policy as our practices change. The effective date above identifies the current version.

Contact us

Berards Flooring LLC, doing business as Berard's Flooring & Remodeling
Serving Lafayette & Acadiana
Phone: (337) 247-4966
Website: https://berardsflooring.com